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“Banking GCCs are no longer measured by the number of FTEs they manage or the cost they save. They are increasingly measured by their ability to accelerate digital transformation, strengthen operational resilience, operationalize AI responsibly, improve customer experience, and build enterprise-wide capability.” AI-native Banking GCC framework covering digital transformation, risk, resilience, customer growth, and enterprise capability Banking is entering one of the most sign

By Ramma Shiv Kumar Expert in Global Capability Centres (GCCs) For nearly two decades, the GCC story in India was largely driven by multinational corporations. Global banks, technology companies, manufacturers, healthcare firms, and retailers established capability centres to access talent, improve efficiency, and support global operations. Today, a new chapter is unfolding. Increasingly, GCC strategy is becoming part of the Operating Partner playbook rather than solely an HR