By Ramma Shiv Kumar Expert in Global Capability Centres (GCCs) For years, talent strategy in Global Capability Centres (GCCs) was largely defined by one question: "Can we hire the right skills at scale?" The answer often determined where a GCC would be located, how quickly it could grow, and what functions it could support. Today, however, the question has fundamentally changed. The most successful GCCs are no longer asking merely how to hire talent. They are asking: "How do

Executive Thesis The greatest disruption facing enterprises is not AI itself — it is the operating model redesign required to fully capture AI’s value. For the first time, CFOs are not simply funding transformation—they are increasingly responsible for architecting how the enterprise operates, scales, and competes. The CFO is emerging as the primary disruptor of operating models in the AI era. The CFO is the only role that sits at the intersection of capital, performance, and

Executive Thesis AI is not a technology initiative.It is a capability-building initiative. Most organisations are investing in AI tools.Very few are building enterprise-wide AI capability. As a result, value remains fragmented, pilots fail to scale, and ROI remains inconsistent. The modern CFO is no longer just a steward of capital —they are the architect of enterprise capability in the AI era. The CFO now plays a central role in: Funding capability creation Scaling AI adopti

Executive Thesis For decades, CFOs optimised capital allocation across assets, markets, and operating efficiency. Today, that model is no longer sufficient. Capital must now be allocated across intangible, compounding assets: Human talent AI capabilities Data ecosystems Digital platforms Innovation networks The core shift is this:The modern CFO is no longer allocating capital for scale —they are allocating capital for intelligence, adaptability, and long-term advantage. The c

India's Global Capability Center (GCC) story is one of the most remarkable business transformations of the last two decades. Twenty-five years ago, multinational corporations primarily viewed India as a destination for cost-efficient back-office operations. Today, India has become one of the world's most strategic locations for enterprise innovation, engineering excellence, artificial intelligence, cybersecurity, product management and digital transformation. The journey has

How AI-Native Global Capability Centres Are Becoming Strategic Growth "Building Society GCCs are no longer measured by operational efficiency or back-office support alone. They are increasingly measured by their ability to improve member experience, accelerate mortgage innovation, operationalize AI responsibly, strengthen regulatory resilience, enhance workforce productivity, and build enterprise capability that creates long-term value for members." Executive Perspective Buil