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What Is Really Changing on the Ground By Ramma Shiv Kumar | Global Capability Centres Expert Over the last year, conversations around Artificial Intelligence in Global Capability Centres (GCCs) have quietly—but decisively—shifted. This is no longer about pilots, proofs of concept, or curiosity-led experimentation. What I am seeing across GCC ecosystems today is deliberate adoption of Agentic AI and Generative AI as part of the GCC operating model itself —particularly in mid-s

By Ramma Shiv Kumar Global Capability Centres Practitioner & Advisor SRKGamechangers | Empowering Global Capability Centers of the Future Executive Summary Global Capability Centres (GCCs) in India have evolved from cost-arbitrage engines into strategic hubs for innovation, product ownership, and enterprise transformation. Alongside this shift, another equally important transformation is underway: the rise of women leaders within GCCs . This is no longer a peripheral diversit

SRKGC Boardroom Edition | January 2025 SRKGamechangers | Empowering Global Capability Centers of the Future Leadership Quote “The GCCs that will define the next decade won’t be the most automated — they’ll be the most adaptive.”— Ramma Shivkumar, Founder, SRKGamechangers Executive Summary India’s Global Capability Centers (GCCs) are entering a new era — one defined not by scale alone, but by intelligence .The next phase of GCC growth will be powered by the seamless convergenc