Articles & Blogs

By Ramma Shiv Kumar India serves nearly one-fifth of humanity but continues to face significant shortages of healthcare professionals and uneven access to care. India's healthcare system stands at an important intersection. On one side, we have some of the world's strongest technology and digital capabilities. On the other, we continue to face enormous healthcare challenges—uneven access, specialist shortages, affordability pressures, fragmented health data and significant va

Building Responsible AI for India’s Healthcare Ecosystem The biggest risk facing healthcare AI is not that it makes mistakes. The bigger risk is that people stop trusting it. By Ramma Shiv Kumar Artificial Intelligence is moving rapidly into healthcare. It is supporting diagnostics, drug discovery, clinical research, hospital operations, patient engagement and public-health systems. But healthcare is different from many other sectors. An inaccurate recommendation can affect a

The Pharma & Healthcare GCC Playbook From Capability Centres to Global Engines of Innovation, Intelligence and Patient Impact By Ramma Shiv Kumar The biggest risk facing Pharma GCCs is not that they fail to adopt AI. It is that they adopt AI while continuing to operate as traditional service centres. In a world where algorithms increasingly automate execution, GCCs will create differentiated value through capability ownership, innovation and decision influence. The role of Gl

The Strategic Challenges That Will Shape the Next Generation of Global Capability Centers By Ramma Shiv Kumar In my previous article, "GCC Growth Constraints: Why Some Capability Centers Scale — and Others Stall," I explored the internal execution challenges that often prevent Global Capability Centers (GCCs) from achieving their full potential. We discussed issues such as mandate clarity, governance bottlenecks, capability ownership, talent retention, and AI operating models

How India Can Build AI-Native Healthcare Capabilities Through a New Operating Model By Ramma Shiv Kumar India is no longer merely discussing whether AI belongs in healthcare. The strategic conversation has moved to implementation, capability building and scale. That shift is visible across the ecosystem. India launched the Strategy for Artificial Intelligence in Healthcare for India (SAHI) and the Benchmarking Open Data Platform for Health AI (BODH) at the India AI Impact Sum

A Practitioner’s Perspective on the Hidden Challenges of GCC Execution By Ramma Shiv Kumar Over the last two decades, I have worked with global enterprises across Europe, the UK, North America, and Asia to establish, scale, and transform Global Capability Centers (GCCs) in India. The GCC story in India is compelling. The country now hosts nearly 2,000 GCCs, employs millions of professionals, and continues to attract investments across engineering, AI, analytics, cybersecurity