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What Is Really Changing on the Ground By Ramma Shiv Kumar | Global Capability Centres Expert Over the last year, conversations around Artificial Intelligence in Global Capability Centres (GCCs) have quietly—but decisively—shifted. This is no longer about pilots, proofs of concept, or curiosity-led experimentation. What I am seeing across GCC ecosystems today is deliberate adoption of Agentic AI and Generative AI as part of the GCC operating model itself—particularly in mid-si