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By Ramma Shiv Kumar Expert in Global Capability Centres (GCCs) The Shift: From Efficiency to Enterprise Resilience For many years, Global Capability Centres (GCCs) were primarily viewed through the lens of efficiency. Organizations established GCCs to optimize costs, access skilled talent, standardize processes, and improve operational performance. While these objectives remain important, the role of GCCs is evolving rapidly. Many organizations are now investing in global cap