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By Ramma Shiv Kumar Expert in Global Capability Centres (GCCs) The Shift: From Efficiency to Enterprise Resilience For many years, Global Capability Centres (GCCs) were primarily viewed through the lens of efficiency. Organizations established GCCs to optimize costs, access skilled talent, standardize processes, and improve operational performance. While these objectives remain important, the role of GCCs is evolving rapidly. Many organizations are now investing in global cap

“Manufacturing GCCs are no longer being evaluated only on cost efficiency. They are increasingly measured by their ability to drive resilience, digital transformation, engineering innovation, and enterprise-wide capability building.” Playbook Overview Manufacturing GCCs are no longer evaluated only on cost efficiency. They are increasingly measured by their ability to drive: Resilience Digital transformation Engineering innovation Enterprise-wide capability building Many orga