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By Ramma Shiv Kumar Expert in Global Capability Centres (GCCs) For years, talent strategy in Global Capability Centres (GCCs) was largely defined by one question: "Can we hire the right skills at scale?" The answer often determined where a GCC would be located, how quickly it could grow, and what functions it could support. Today, however, the question has fundamentally changed. The most successful GCCs are no longer asking merely how to hire talent. They are asking: "How do

India's Global Capability Center (GCC) story is one of the most remarkable business transformations of the last two decades. Twenty-five years ago, multinational corporations primarily viewed India as a destination for cost-efficient back-office operations. Today, India has become one of the world's most strategic locations for enterprise innovation, engineering excellence, artificial intelligence, cybersecurity, product management and digital transformation. The journey has

What Is Really Changing on the Ground By Ramma Shiv Kumar | Global Capability Centres Expert Over the last year, conversations around Artificial Intelligence in Global Capability Centres (GCCs) have quietly—but decisively—shifted. This is no longer about pilots, proofs of concept, or curiosity-led experimentation. What I am seeing across GCC ecosystems today is deliberate adoption of Agentic AI and Generative AI as part of the GCC operating model itself —particularly in mid-s