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A Practitioner’s Perspective on the Hidden Challenges of GCC Execution By Ramma Shiv Kumar Over the last two decades, I have worked with global enterprises across Europe, the UK, North America, and Asia to establish, scale, and transform Global Capability Centers (GCCs) in India. The GCC story in India is compelling. The country now hosts nearly 2,000 GCCs, employs millions of professionals, and continues to attract investments across engineering, AI, analytics, cybersecurity

India's Global Capability Center (GCC) story is one of the most remarkable business transformations of the last two decades. Twenty-five years ago, multinational corporations primarily viewed India as a destination for cost-efficient back-office operations. Today, India has become one of the world's most strategic locations for enterprise innovation, engineering excellence, artificial intelligence, cybersecurity, product management and digital transformation. The journey has

By Ramma Shiv Kumar Expert in Global Capability Centres (GCCs) For nearly two decades, the GCC story in India was largely driven by multinational corporations. Global banks, technology companies, manufacturers, healthcare firms, and retailers established capability centres to access talent, improve efficiency, and support global operations. Today, a new chapter is unfolding. Increasingly, GCC strategy is becoming part of the Operating Partner playbook rather than solely an HR

By Ramma Shiv KumarFounder and CEO, SRK GameChangers | GCC Strategy and Transformation Advisor Over the past two decades, I’ve had the privilege of working alongside global enterprises, Indian unicorns, and deep-tech founders, helping them build, scale, and future-proof technology capab ilities, particularly at the intersection of GCCs and innovation ecosystems. This is exactly where organizations are investing in GCC strategy and transformation initiatives to stay ahead. As

By Ramma Shiv Kumar I am Ramma Shiv Kumar, Founder and CEO of SRKGameChangers, based in Pune, India; a city that has proven that it can rival global metros in innovation and scale. Over my two decades in the GCC ecosystem, I have guided numerous mid-sized enterprises through setups that deliver strategic value, not just cost savings. As Global Capability Centers (GCCs) in India evolve from scale engines to strategic capability hubs, global enterprises are reassessing not jus