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The Leadership Playbook for Small GCCs: Building Local Empowerment with Global Alignment, an Indian Perspective. By Ramma Shiv Kumar, Founder – SRK Gamechangers, Pune In today’s dynamic business landscape, small and mid-sized Global Capability Centres (GCCs)  are no longer just extensions of headquarters. They’re becoming strategic engines of innovation, digital & AI transformation  — contributing directly to product development, analytics, and R&D. What’s particularly striki

What Is Really Changing on the Ground By Ramma Shiv Kumar | Global Capability Centres Expert Over the last year, conversations around Artificial Intelligence in Global Capability Centres (GCCs) have quietly—but decisively—shifted. This is no longer about pilots, proofs of concept, or curiosity-led experimentation. What I am seeing across GCC ecosystems today is deliberate adoption of Agentic AI and Generative AI as part of the GCC operating model itself —particularly in mid-s

By Ramma Shiv Kumar, Founder – SRK Gamechangers, Pune Why Agility Matters Now More Than Ever In today’s dynamic marketplace, the ability to pivot and make swift, informed decisions  is no longer optional—it’s essential. For India’s 1,900+ Global Capability Centres (GCCs), employing nearly 2 million professionals, agility is the new strategic currency. As GCCs evolve into hubs for AI, R&D, analytics, and automation , especially mid-sized ones, their ability to make fast, confi