Articles & Blogs

A Practitioner’s Perspective on the Hidden Challenges of GCC Execution By Ramma Shiv Kumar Over the last two decades, I have worked with global enterprises across Europe, the UK, North America, and Asia to establish, scale, and transform Global Capability Centers (GCCs) in India. The GCC story in India is compelling. The country now hosts nearly 2,000 GCCs, employs millions of professionals, and continues to attract investments across engineering, AI, analytics, cybersecurity

India's Global Capability Center (GCC) story is one of the most remarkable business transformations of the last two decades. Twenty-five years ago, multinational corporations primarily viewed India as a destination for cost-efficient back-office operations. Today, India has become one of the world's most strategic locations for enterprise innovation, engineering excellence, artificial intelligence, cybersecurity, product management and digital transformation. The journey has

By Ramma Shiv Kumar Expert in Global Capability Centres (GCCs) For nearly two decades, the GCC story in India was largely driven by multinational corporations. Global banks, technology companies, manufacturers, healthcare firms, and retailers established capability centres to access talent, improve efficiency, and support global operations. Today, a new chapter is unfolding. Increasingly, GCC strategy is becoming part of the Operating Partner playbook rather than solely an HR

The Leadership Playbook for Small GCCs: Building Local Empowerment with Global Alignment, an Indian Perspective. By Ramma Shiv Kumar, Founder – SRK Gamechangers, Pune In today’s dynamic business landscape, small and mid-sized Global Capability Centres (GCCs) are no longer just extensions of headquarters. They’re becoming strategic engines of innovation, digital & AI transformation — contributing directly to product development, analytics, and R&D. What’s particularly striking

By Ramma Shiv Kumar, Founder – SRK Gamechangers, Pune Why Agility Matters Now More Than Ever In today’s dynamic marketplace, the ability to pivot and make swift, informed decisions is no longer optional—it’s essential. For India’s 1,900+ Global Capability Centres (GCCs), employing nearly 2 million professionals, agility is the new strategic currency. As GCCs evolve into hubs for AI, R&D, analytics, and automation, especially mid-sized ones, their ability to make fast, confide